Customer Feedback

We’re always keen to hear from our customers on their experiences with Torquemeters and our products. If you have any feedback to give us or ideas for ways we can improve our product or service support, please contact us at info@torquemeters.com.

Customer Complaints Handling Procedure

In the unlikely event you should experience an issue with Torquemeter Ltd services you should contact your Torquemeters sales representative who will ensure your concern is passed directly to the Quality department for independent assessment.

The Quality department will take swift and appropriate action to ensure your concerns are effectively addressed and will report back to you the results of the internal review and any actions taken.

Torquemeters Ltd is dedicated to providing the highest level of service and all issues raised will be reported to the senior management within the Company.

If you are unable to contact your sales representative directly please use the contact details below and you will be directed to a member of the quality department.

 

Coronavirus Update - 1st January 2021

Torquemeters Ltd is committed to maintaining its usual high level of service and support whilst operating a safe and socially-distanced environment for all our staff & customers. We appreciate your understanding that, in following UK Government advice on Covid-19, we may be restricted from undertaking certain service activities but we will in these cases try to assist in so far as we are able. Our staff are available via the usual email or telephone contacts and your account manager can be contacted in the first instance for anything that you need support with. Geoff Robinson | Director | Torquemeters Ltd